Vijay Bhati Travels logoVijay Bhati
Travels
On the road since 2008
Location

I-12, Delta-2, Greater Noida, UP

Phone

Call Us Any Time: +(91) 98106 07260

Terms & Conditions

Last updated: 13 October 2026

These Terms & Conditions explain the general terms for enquiring about, booking and using taxi and travel services provided by Vijay Bhati Travels (“VBT”, “we”, “us” or “our”). By confirming a booking with us, you agree to the terms communicated for that booking and the applicable terms below.

1. Services and Enquiries

VBT provides taxi and travel services including airport and railway station transfers, local journeys, sightseeing, outstation travel and daily or long-term cab rentals. Enquiries and booking requests may be made by phone, WhatsApp or through our website.

A request submitted through the website’s quote form is an enquiry only. It does not, by itself, confirm a booking or guarantee vehicle availability.

2. Booking Confirmation

A booking is treated as confirmed after the customer confirms the arrangements by phone and VBT sends a WhatsApp message confirming the booking details. Customers should check the details in the confirmation and promptly tell us if anything needs correcting.

The confirmed details may include the pickup location and time, destination, vehicle category, agreed fare, payment arrangements and any special conditions that apply to the booking.

3. Fares and Vehicle Categories

Some journeys and packages have fixed rates. Other journeys are quoted individually according to factors such as route, vehicle category and duration. Where applicable, package terms may specify a time and distance allowance, for example, 4 hours / 40 km.

Fares may differ by vehicle category. For comparable journeys, a Dzire is generally the lower-priced option, followed by an Ertiga and then a Crysta. The fare and vehicle category applicable to your booking will be communicated before confirmation.

Please discuss additional stops, route changes, extensions or other changes to the agreed journey with VBT. They may affect the final fare or other charges.

4. Payments and Advances

We accept cash, UPI and bank transfers. Payment is generally due at the end of the journey, or according to the payment terms agreed for the booking.

Depending on the booking, customer and operational circumstances, VBT may request a token advance to secure a booking. Any advance and the applicable payment arrangements will be communicated to the customer.

Eligible enlisted companies may be offered a “Bill to Company” credit arrangement, subject to the terms agreed with VBT. Customers using such an arrangement should follow the agreed billing and payment schedule.

5. Cancellations, No-Shows and Advance Refunds

If an advance has been paid, it is refundable when the booking is cancelled at least 48 hours before the scheduled pickup time, unless different conditions were stated and agreed at the time of booking.

If a customer cancels after the vehicle has reached the pickup point, or does not show up for the pickup, a retention charge of ₹500 applies to a standard pickup.

For airport or railway station pickups, if the vehicle has already departed for the pickup destination and the customer cancels or does not show up, the full booking amount is charged as retention.

Any specific cancellation or retention conditions communicated and agreed at the time of booking should be read together with this section. If you are unsure how a condition applies to your journey, please clarify it with VBT before confirming the booking.

6. Waiting Time and Parking Charges

A grace period of 30 minutes applies to pickups, including airport and railway station pickups. Waiting charges apply after this period at the following rates:

  • Dzire: ₹100 per hour
  • Ertiga: ₹150 per hour
  • Crysta: ₹200 per hour

Airport and railway station pickups may also incur parking charges, which can increase depending on the waiting time. Applicable parking charges are additional to the waiting charges.

7. Changes or Cancellations by VBT

If VBT needs to cancel a booking or cannot provide the originally agreed vehicle, we will suggest an alternative where one is available and suitable. Any alternative is subject to the customer’s acceptance. Please contact us so that we can discuss the available options.

8. Delays and Vehicle Breakdowns

Road traffic, weather, road restrictions, operational issues and other circumstances beyond our reasonable control may affect journey times. Customers should allow suitable time for airport, railway station and other time-sensitive travel.

If a vehicle breaks down or another unexpected vehicle problem occurs, VBT will endeavour to arrange an alternative vehicle to minimise inconvenience to passengers. The availability and arrival time of an alternative may depend on the circumstances and location.

9. Passenger Conduct and Vehicle Rules

  • Smoking is not permitted inside VBT vehicles.
  • VBT vehicles are not pet-friendly; pets are not permitted unless VBT has expressly agreed otherwise in advance.
  • Customers should provide accurate pickup, drop-off and contact details and inform VBT promptly of any changes.
  • Customers should take reasonable care of the vehicle and their personal belongings during the journey.

10. Personal Belongings

Please check the vehicle before leaving and take all personal belongings with you. If you believe you have left something behind, contact VBT as soon as possible and provide details to help us identify it. We will make reasonable efforts to assist, but cannot guarantee that a lost item will be recovered.

11. Privacy

We use booking and contact details to respond to enquiries, manage bookings and provide our services. Further information about how we handle personal information is available in our Privacy Policy.

12. Questions and Contact

If you have questions about these terms or your booking, please contact Vijay Bhati Travels:

13. Updates to These Terms

We may update these Terms & Conditions from time to time. The current version will be published on this page, with the date of the latest update shown above. Terms or special conditions specifically agreed for an individual booking should also be considered when reviewing that booking.

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